Refund policy

Return & Refund Policy

Due to the perishable nature of our products, all sales are final.
OnlineFiori.com does not accept returns or exchanges on any items once an order has been delivered.

No Returns or Exchanges

We do not accept returns or exchanges for:

Fresh flowers and plants
Floral arrangements and bouquets
Custom or made-to-order items
Sale or discounted items
Gift cards

Please review all order details carefully before placing your order, including delivery address, delivery date, recipient information, and message card text.

Damaged or Incorrect Items During Delivery

Please inspect your order immediately upon delivery.

If your flowers arrive damaged during transportation or you receive an incorrect item, please contact us within 24 hours of delivery at:

📧 info@onlinefiori.com

To help us review your request, please include:

Your order number
Clear photos of the damaged or incorrect item
Photos of the original packaging

Once reviewed and verified, we may offer a replacement or store credit, at our discretion.
Cash refunds are not guaranteed.

Requests submitted after 24 hours of delivery will not be accepted.

Non-Returnable Items

All products sold on OnlineFiori.com are non-returnable, including but not limited to:

Perishable goods such as flowers and plants
Personalized or custom arrangements

Natural variations in flowers, seasonal substitutions, or changes after delivery do not qualify as defects or damage.

Refunds

Refunds are not provided, as all sales are final.
Any approved resolution for delivery-related issues will be handled on a case-by-case basis and may result in a replacement or store credit only.